Returns and Refunds Policy

Last updated: 2025

Return Policy Overview

At Artglow, your satisfaction is our top priority. We want you to love every item you purchase from us. If for any reason you're not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund or exchange. We've designed our return process to be simple, fair, and customer-friendly.

Return Timeframe

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. We recommend initiating your return as soon as possible to ensure we can process it within the timeframe.

Please note that the return timeframe is calculated from the delivery date, not the purchase date. If you have concerns about your item, please don't hesitate to contact our customer service team right away.

Eligible Items for Return

To be eligible for a return, your item must meet all of the following criteria:

• Unused condition: Items must be in new, unused condition with all tags and labels attached
• Original packaging: Items must be in their original packaging with all included materials
• Proof of purchase: Items must be accompanied by the original receipt, order confirmation email, or proof of purchase
• Complete items: All parts, accessories, and components must be included
• No damage: Items must be free from any damage, wear, or signs of use

If your item doesn't meet these criteria, we may refuse the return or offer a partial refund based on the condition of the item.

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or customization reasons:

• Personalized or custom-made items: Products that have been personalized, engraved, or customized to your specifications
• Used or damaged items: Items that show signs of use, wear, or damage
• Items without original packaging: Products returned without their original boxes, wrappers, or protective materials
• Final sale items: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Digital products: Digital downloads, e-books, or access codes that have been activated
• Gift cards: Gift cards or store credit cannot be returned or refunded

If you receive a damaged or defective item, please contact us immediately. We'll work with you to resolve the issue, which may include a replacement, exchange, or full refund.

Return Process

To initiate a return, please follow these steps:

1. Contact us: Email us at info@artglow.world or call us at (555) 128-4491. Include your order number and reason for return in your message.
2. Receive authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed shipping instructions.
3. Package your item: Carefully package the item in its original packaging with all included materials. Include a copy of your order confirmation or receipt.
4. Ship the item: Ship the item back to us using the provided shipping address and method. We recommend using a trackable shipping service for your protection.
5. Track your return: Keep your shipping tracking number until your refund is processed.

Important: Returns sent without a Return Authorization number may experience delays in processing. Please ensure you have received authorization before shipping your return.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Here's what you need to know:

• Inspection period: We typically inspect returned items within 3-5 business days of receipt
• Refund method: Refunds will be issued to the original payment method used for the purchase
• Processing time: Once approved, refunds are processed within 5-10 business days
• Notification: You'll receive an email confirmation once your refund has been processed
• Credit card refunds: It may take an additional 5-7 business days for the refund to appear on your credit card statement

If you haven't received your refund within the expected timeframe, please check with your bank or credit card company first. If the issue persists, contact us and we'll be happy to investigate.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer. However, we will cover return shipping costs in the following situations:

• Defective items: If you receive a defective or damaged item, we'll provide a prepaid return shipping label
• Our error: If we sent you the wrong item or made an error with your order, we'll cover the return shipping
• Quality issues: If the item doesn't meet our quality standards, we'll arrange for free return shipping

For standard returns, you'll be responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability and may require:

• Returning the original item following our return process
• Paying any price difference if the new item costs more
• Receiving a refund for the difference if the new item costs less
• Covering return shipping costs unless the exchange is due to our error

We'll process your exchange once we receive the original item. If the item you want is out of stock, we'll contact you to discuss alternatives or provide a full refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with:

• Your order number
• Photos of the damaged or defective item
• Photos of the packaging (if applicable)
• A brief description of the issue

We'll work quickly to resolve the issue, which may include sending a replacement, processing a full refund, or offering store credit. In these cases, we'll cover all return shipping costs.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement
• Contact your bank or credit card company - it may take some time before your refund is officially posted
• Check your email for our refund confirmation

If you've done all of this and you still have not received your refund yet, please contact us at info@artglow.world or call (555) 128-4491 and we'll investigate the issue.

Contact Us

If you have questions about returns or refunds, our customer service team is here to help. Please contact us at:

Email: info@artglow.world

Phone: (555) 128-4491

Address: Portland, OR

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

For return-related inquiries, please include your order number to help us assist you more quickly.